We understand that sometimes you need to move on, and we've made it straightforward to delete your account when that time comes. The process depends on which type of plan you're using.
For Self-Service Plans
If you're on our free or self-service plan, you have direct control over account deletion right from your settings.
Here's how to do it:
Navigate to Settings in your dashboard
Click on the Data Retention tab
Scroll down to the Danger Zone section
Click the red Delete User button
A quick heads up: this action is permanent. Once you delete your account, all your data, including patient records, templates, and settings, will be permanently removed. There's no way to recover this information, so make sure you've exported anything you need to keep before taking this step.
For Enterprise Plans
If your organization uses an enterprise plan, the process works a bit differently since your account is managed at the organizational level. We handle these requests through our privacy team to make sure that you'll coordinate with your organization's administrators.
You have the right to:
Access or edit your personal data
Object to certain data processing
Opt out of non-essential communications and marketing
Request complete erasure of your personal data
Restrict how we use your data
Transfer your data to other services
Receive an electronic copy of all your data
To request account deletion or exercise any of these privacy rights, reach out to us:
Email: [email protected]
Mailing Address: PO BOX 170945, Austin, Texas 78717-0037, United States
When you contact us, please include your account email and organization name. We'll coordinate with your organization's administrator to process your request, typically within 30 days.
What Happens After Deletion
Once your account is deleted:
All personal data and clinical notes are permanently removed
You'll no longer have access to the platform
Any active subscriptions will be cancelled
Shared templates or content you've contributed to your organization may be retained (enterprise plans only)
Have questions about the deletion process? Our support team is here to help at [email protected].